The manufacturing process for Baby Moccs is between 5 and 7 working days, being a handmade product almost everything is made to order and especially for each customer.
The production period can be extended a few more days, in stages of many sales such as sales, promotions, Christmas campaign ... Just as we may need less production days and delivery is made faster.
The Kids Moccs that are in stock in the collection are already in our workshop, we prepare them in 1 business day and send them.
The manufacturing process for Custom Moccs Kids is approximately 5-6 weeks. The hard sole moccs pass first through the MINII SHUU workshop and then travel to Alicante where they end up putting the template and the sole.
The manufacturing process for the products of the MOM Collection is 10-15 days.
Once produced, shipping varies by destination area:
Contact us at firstname.lastname@example.org to return or resize any product. You have up to 15 days from the delivery date to make your return. The product must be in perfect condition.
The shipping costs of returns and exchanges, are borne by the customer, except in cases where your purchase has manufacturing defects. In this case you must communicate it within 24 hours of receiving your purchase.
To proceed with the change we will only make a return shipment, that is, as soon as the client receives the new MINI SHUU, he will have to give the package to be returned to the carrier, in this way the client will only pay a shipment.
For custom orders, the return will not be possible but the change of size. In this case, the client has to send us the package and we will redo them in the requested size and receive them again.
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